Viagogo is a global online marketplace for buying and selling live-event tickets (sporting events, concerts, theatre and more). Founded in 2006, it connects ticket sellers and buyers across many countries.
Ques 1: What is viagogo and how does it work?
Ans: viagogo is an online platform where individuals or organisations can list tickets for live events and buyers can purchase them; the platform facilitates the connection but does not itself set the ticket prices.
Ques 2: Are the listings on viagogo always valid and safe?
Ans: While viagogo claims a “100% order guarantee,” there have been many reports of tickets being invalid, duplicate, or denied entry — buyers should be cautious.
Ques 3: Why do tickets cost more on viagogo than face-value?
Ans: Because viagogo is a secondary resale marketplace, sellers often set prices above face value based on demand; viagogo does not control the price but applies service fees.
Ques 4: What should I check before buying on viagogo?
Ans: Check the event’s official resale policy, verify the seller rating, review delivery method, be aware of fees added at checkout, and consider the risk of ticket invalidation.
Ques 5: What happens if the event is cancelled or my tickets don’t work?
Ans: viagogo states it offers refunds if tickets are invalid or event is cancelled, but many buyers report difficulty in obtaining refunds and customer support can be unresponsive.